Terms of service

Welcome to Solidbuys.shop! The terms "we", "us" and "our" refer to Solidbuys.shop (operating under Aouiss Akhiat, registered in the Netherlands under KvK number: 42084311). Solidbuys.shop operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Solidbuys.shop is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service, our [Privacy Policy], [Shipping Policy], and [Return & Refund Policy]. If you do not agree to these Terms of Service or referenced policies, you should not use or access our Services.


SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services or place orders, you may be required to provide accurate personal details (e.g., name, email address, billing and shipping address). You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS & AVAILABILITY

We have made every effort to accurately display the colors and images of our products. However, we cannot guarantee that your device screen's display of any color will be completely accurate.

All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

Note: All products are subject to statutory legal guarantee rights under European Union consumer law.

SECTION 3 - ORDERS & CONTRACT FORMATION

When you place an order on Solidbuys.shop, your order constitutes an offer to purchase. Solidbuys.shop reserves the right to accept or decline your order for legitimate reasons (e.g., unavailability of stock, payment failure, or suspected fraud). A binding contract is formed only when we confirm acceptance of your order or dispatch the items.

Purchases made on Solidbuys.shop are intended strictly for personal or household use and not for commercial resale.

SECTION 4 - PRICES, PAYMENTS & MARKETING

Prices displayed on our website are inclusive of applicable VAT unless stated otherwise.

  • Customs & Duties: For orders shipped internationally, import duties or customs fees imposed by local authorities remain the responsibility of the customer.

  • Promotions & Ads: We may run promotional campaigns across various platforms (including Meta/Facebook, Instagram, Pinterest, TikTok, Google and YouTube). Specific terms governing promotions will apply alongside these Terms.

SECTION 5 - SHIPPING, RISK & DELIVERY

  • Delivery Times: Estimated delivery times are 1 to 45 business days, as outlined in our [Shipping Policy]. While we make every effort to deliver within this timeframe, delivery estimates are not strict deadlines.

  • Transfer of Risk: Under applicable EU consumer law, risk of loss or damage to products passes to you only when you (or a third party designated by you) physically take possession of the goods. If an item is lost or damaged during transit, please contact us at support@solidbuys.shop

SECTION 6 - RETURNS, REFUNDS & GUARANTEE

Your right of withdrawal, legal guarantees, and return procedures are strictly governed by our [Return & Refund Policy]:

  • 30-Day Right of Withdrawal: Under EU consumer law, you have the right to return your order within 30 days of receipt without providing a reason. Initial shipping is free, but return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).

  • 2-Year Legal Guarantee: All products sold to EU consumers carry a mandatory 2-year statutory legal guarantee. If a product is defective or non-conforming, contact support@solidbuys.shop

SECTION 7 - INTELLECTUAL PROPERTY

Our Services—including graphics, logos, text, images, designs, and software—are owned by or licensed to Solidbuys.shop and Shopify, protected by international copyright and intellectual property laws. You are granted a limited license for personal, non-commercial use only.

SECTION 8 - THIRD-PARTY LINKS & OPTIONAL TOOLS

We may provide access to optional third-party tools or links to third-party websites (such as social media platforms or payment gateways). We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we shall have no liability arising from your use of optional third-party tools.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Solidbuys.shop is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. You acknowledge that your purchase contract is formed directly with Solidbuys.shop, and Shopify is not responsible for any liability or claims arising from transactions made with Solidbuys.shop.

SECTION 10 - PRIVACY & DATA PROTECTION

All personal information collected through our Services is processed in strict compliance with the General Data Protection Regulation (GDPR) and our [Privacy Policy].

When interacting with our website via marketing channels (including Meta, TikTok, Instagram, and YouTube), data processing activities such as cookie usage and analytics are subject to your consent preferences as managed via our cookie banner and Privacy Policy.

SECTION 11 - AI AGENTS & AUTOMATED ACCESS

11.1 This section applies if you deploy or use an automated or semi-automated tool, software, or AI agent ("Agent") to access or interact with our Services.

11.2 Agents must not conceal their nature, mimic human interaction to bypass rate limits, circumvent CAPTCHAs, or scrape data without explicit written permission. We reserve the right to block or restrict any Agent at our discretion.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international or local regulations, rules, or laws; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to transmit malicious code or viruses; (e) to scrape or harvest personal data of others; or (f) to interfere with the security features of the Service.

SECTION 13 - LIMITATION OF LIABILITY & LEGAL GUARANTEES

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under mandatory consumer rights law (including statutory guarantee rights under EU law).

To the maximum extent permitted by applicable law, Solidbuys.shop shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 14 - GOVERNING LAW & DISPUTE RESOLUTION

  • Applicable Law: These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of The Netherlands.

  • Competent Court: Any disputes shall be submitted to the competent court in Rotterdam, The Netherlands, without prejudice to an EU consumer’s right to bring proceedings in their local court of residence.

  • Online Dispute Resolution (ODR): EU consumers may also utilize the European Commission's Online Dispute Resolution platform available at: ec.europa.eu/consumers/odr.

SECTION 15 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms by posting updates on our website. Continued use of our website following any changes constitutes acceptance of those changes.

SECTION 16 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

  • Business Name: Solidbuys.shop (Aouiss Akhiat)

  • Address (Online-ONLY store): Taandersstraat 15, 3027 PR Rotterdam, The Netherlands

  • Phone number: +31657495363 (Preferably text messages)

  • KvK Number: 42084311

  • VAT Number: NL005483237B78

  • Support Email: support@solidbuys.shop